Welcome to Tulpon. By using our website or placing an order, you agree to the following terms and conditions.
Last updated: [date]
Company details
[Company legal name]
Address: [Business address]
Chamber of Commerce (KVK) number: [KVK number]
VAT (BTW) number: [VAT number]
Email: [Email address]
1. Orders
All orders are subject to availability and confirmation. Your order becomes binding when we send you an order confirmation by email. We reserve the right to cancel or refuse an order when necessary, for example if a product is out of stock or a price is clearly wrong. If we cancel an order after you have paid, we refund you in full.
2. Products and pricing
We aim to provide accurate product descriptions, images and prices. However, minor differences may occur, for example in colour on your screen. All prices are in euros and include VAT, unless stated otherwise. Prices may change without prior notice, but the price you see when you place your order is the price you pay.
3. Payment
Payment must be completed using one of the payment methods available at checkout. Orders are processed after successful payment.
4. Shipping
We aim to process and ship orders within the estimated delivery time shown at checkout. Delivery times may vary due to circumstances outside our control. For more details, see our Shipping & Returns page.
5. Returns and refunds
You have the right to change your mind and return your order within 14 days of receiving it, without giving a reason. For how to return a product and how refunds work, please read our Shipping & Returns page before placing an order.
6. Warranty and faulty products
All our products come with the legal guarantee that they match the description and work as expected. If a product is faulty, contact us and we will repair it, replace it or refund you, as the law requires. Details of any additional warranty are on our Warranty page. These terms do not affect your legal rights as a consumer.
7. Intellectual property
All content on the Tulpon website, including images, text, logos, graphics and designs, belongs to Tulpon or its respective owners and may not be used without permission.
8. Limitation of liability
Tulpon is not responsible for indirect losses, delays or damages caused by circumstances beyond our reasonable control. Nothing in these terms limits our liability where the law does not allow it, for example in case of intent or gross negligence, or your rights as a consumer.
9. Complaints
If you are not happy with a product or our service, please tell us first through our contact page. We will do our best to find a solution quickly.
10. Privacy
We handle your personal information as described in our Privacy Policy.
11. Applicable law
These terms and conditions are governed by Dutch law. If you live in another country, such as Belgium, you keep the mandatory consumer protection of the country where you live.
12. Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page. The terms that applied when you placed your order stay valid for that order.
13. Contact
If you have any questions about these Terms & Conditions, please contact us through our contact page or email [Email address].
