Frequently asked questions

Everything you need to know about the Tulpon Air 1200, delivery and returns. Cannot find your answer? Our support team is happy to help.

About the product

What is the Tulpon Air 1200?

A Wi-Fi extender that brings your existing Wi-Fi into the rooms where the signal is weak. It has dual band speeds up to 1200 Mbps and four antennas for wider coverage, and it sets up in minutes.

Does it work with my router?

It works with most Wi-Fi routers. For one-touch setup, your router needs a WPS button. If it does not have one, you can set up through your browser instead.

What do the three modes do?
  • Repeater mode extends the Wi-Fi you already have.
  • Router mode creates Wi-Fi from a wired internet connection, such as a modem.
  • AP mode adds Wi-Fi to an existing wired network.

Most people use Repeater mode.

Will it make my internet faster?

It brings a stronger, more stable signal to rooms where your Wi-Fi is weak. The speed you get still depends on your internet plan and your router.

What do the lights mean?
  • Power: the extender is switched on.
  • 2.4G and 5G: that Wi-Fi network is active.
  • WPS: flashing means it is connecting, on means it worked, and off means it failed or did not finish within 5 minutes.
  • Signal bars: 3 bars is a strong signal, 2 is reasonable and 1 is weak. With 1 bar, move the extender closer to your router.
Can I connect devices with a cable?

Yes. The LAN port lets you connect a TV, game console or computer with a network cable.

Setup and help

How do I set it up?

There are two ways. Both take a few minutes.

  • One-touch (WPS): plug the extender in near your router and wait for the 2.4G and 5G lights. Press the WPS button on the extender, then on your router within 2 minutes. When the WPS light stays on, you are connected.
  • Browser: connect your phone or laptop to the extender's Wi-Fi name. A setup page opens where you choose your home network and enter its password.
Where is the best place to plug it in?

Halfway between your router and the room with weak Wi-Fi, not in the weak room itself. Check the signal bars on the extender: 2 bars or more means a good spot. Keep it away from microwaves, cordless phones and baby monitors.

The setup page will not open. What can I do?
  • Make sure your device is connected to the extender's Wi-Fi.
  • Type 192.168.1.1 into your browser's address bar.
  • Try a different browser or another device.
  • If it still does not open, reset the extender and start again.
I cannot find the new Wi-Fi network.

The extended network has the same name as your home Wi-Fi with "_EXT" at the end. Make sure the 2.4G and 5G lights are on, and refresh the Wi-Fi list on your device.

The extender will not connect to my router.
  • Check that you typed your Wi-Fi password correctly.
  • Move the extender closer to your router.
  • Reset the extender and set it up again.
How do I reset the extender?

With the extender switched on, hold the Reset button for 8 seconds. This restores the factory settings, so you will need to set it up again.

How do I contact support?

Use our contact page and we will get back to you.

Shipping and delivery

How long does delivery take?

Orders are delivered within 1–2 days.

Which countries do you deliver to?

We deliver to customers in the Netherlands and Belgium.

My order has not arrived. What should I do?

Contact us with your order number and we will look into it straight away.

Returns and refunds

Can I return my order?

Yes. You have 14 days from the day you receive your order to change your mind and return it.

How do I return something?

Contact our support team with your order number and we will tell you what to do next. Please keep the product and its packaging in good condition.

When do I get my refund?

Once we have received and checked your return, we refund the full amount to the payment method you used.

What if my product arrives damaged or does not work?

Contact our support team with your order number and a short description or photo of the problem. We will make it right.

Payment

Which payment methods can I use?

You can pay with iDEAL, Wero, Bancontact, Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Klarna or PayPal.

Is it safe to pay on your website?

Yes. Your payment is processed through Shopify's secure checkout.

Do the prices include VAT?

Yes. All prices on our website include VAT.