Fast and reliable shipping
We ship your order quickly and securely. Once your order has been dispatched, you will receive a tracking number so you can follow your delivery every step of the way.
Delivery times
Orders are delivered within 1–2 working days. The estimated delivery time is also shown at checkout before you pay.
Delivery times can vary because of circumstances outside our control, such as busy periods or weather. If your order is delayed, we will keep you informed.
Where we ship
We currently deliver to the Netherlands and Belgium.
Shipping costs
Free shipping on all orders. There are no hidden costs, and the delivery time is shown at checkout before you pay.
Order tracking
When your order has been dispatched, we send you an email with your tracking number and a link to follow your parcel. If you have not received this email, check your spam folder or contact us.
Problems with your delivery
- Your order has not arrived: contact us with your order number and we will look into it straight away.
- Your parcel arrives damaged: please tell us within 2 days of receiving it, with your order number and a photo. We will send a replacement or refund you.
- Wrong address: contact us as soon as possible. If the order has not been dispatched yet, we can change the address.
Returns: 14 days to change your mind
You have 14 days from the day you receive your order to change your mind and return it, without giving a reason.
How to return your order
- Step 1: Contact us within 14 days of receiving your order. Include your order number and say that you want to return it.
- Step 2: We reply with the return instructions and the return address.
- Step 3: Send the product back within 14 days of telling us. Please pack it carefully in its original packaging with all accessories.
- Step 4: We check your return and send your refund.
Return costs
[Confirm with the client and choose one: Return shipping is free. / The cost of sending the product back is paid by the customer.]
Condition of the product
You may open and try the product to see if it works for you, just as you would in a shop. If the product has been used more than needed for this, or is damaged, we may reduce your refund to cover the loss in value.
Refunds
- We refund you within 14 days after we receive your return, or after you show proof that you sent it back.
- The refund goes to the payment method you used for your order.
- It includes the standard delivery costs you paid when you placed your order.
Faulty or damaged products
If your product does not work properly or arrives damaged, contact us with your order number and a short description or photo of the problem. We will repair it, replace it or refund you. For more information, see our Warranty page.
Need help?
Our support team is happy to help. Visit our contact page and we will get back to you.
