At Tulpon, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it and what your rights are.
Last updated: [date]
Who we are
This website is run by [Company legal name], registered with the Chamber of Commerce under number [KVK number], with its address at [Business address]. We are responsible for your personal information. You can reach us at [Email address] or through our contact page.
Information we collect
When you place an order or contact us, we may collect:
- your name, email address and phone number
- your shipping and billing address
- your order details
- technical information such as your IP address, device and browser type
- the messages you send us
We do not store your full card or bank details. Payments are handled by our payment providers.
How we use your information
We use your information to:
- process and deliver your orders
- process payments
- provide customer support
- improve our website and services
- send marketing communications where you have given consent
- comply with legal requirements
We do not sell your personal information.
Why we are allowed to use it
- To carry out your order: we need your details to deliver what you bought.
- Legal obligations: for example tax and accounting rules.
- Our legitimate interests: keeping our website safe and improving it.
- Your consent: for marketing emails and non-essential cookies. You can withdraw your consent at any time.
Third-party services
We may share necessary information with trusted partners such as payment providers, shipping companies, hosting providers and analytics services. Our online store runs on Shopify. These companies only receive the information they need to provide their services, and they must protect it.
Some of these partners are located outside the European Economic Area. In that case, we make sure your information is protected by appropriate safeguards.
Cookies
Our website may use cookies to improve functionality, analyse website traffic and remember your preferences. Where required, we ask for your consent before using non-essential cookies. You can change your choice at any time and you can also delete cookies in your browser settings.
How long we keep your information
We keep your information only as long as we need it for the purposes above. Order and invoice information is kept for the period required by tax and accounting law. After that, we delete it or make it anonymous.
Your rights
Depending on applicable law, you have the right to:
- access the personal information we hold about you
- correct information that is wrong
- ask us to delete your information
- restrict or object to the use of your information
- receive your information in a portable format
- withdraw your consent at any time
To use any of these rights, contact us at any time. We will reply within one month. If you are not happy with how we handle your information, you can also file a complaint with the data protection authority in your country: the Autoriteit Persoonsgegevens in the Netherlands or the Gegevensbeschermingsautoriteit in Belgium.
Data security
We take reasonable measures to protect your personal information from unauthorised access, loss or misuse.
Children
Our website is not aimed at young children. If you are under 16, please ask a parent or guardian before placing an order or sharing your information with us.
Contact
If you have questions about this Privacy Policy, please contact us or email [Email address].
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the date at the top updated.
